🚚 SHIPPING POLICY — Prime Havens

At Prime Havens, we aim to deliver your items quickly, safely, and efficiently. This policy explains our shipping process.

Orders typically process within 1–3 business days. During peak seasons, processing may take slightly longer, but we always aim to ship as fast as possible.

Once shipped, you will receive a tracking email with your tracking number. Tracking updates may take 24 hours depending on the carrier.

Most orders arrive within 3–7 business days inside the U.S. Delivery time may vary due to weather, location, holidays, or carrier delays.

Shipping fees are automatically calculated at checkout based on your address and the weight or size of your order. Free shipping promotions, when available, will be clearly marked.

If tracking shows "delivered" but you cannot find your package, check with neighbors, building management, parcel lockers, or your local post office. If still not found, contact us so we can assist.

If your order arrives damaged or incorrect, contact us with photos immediately. We will replace or refund depending on the issue.

Orders shipped to incorrect addresses entered by the customer may not be eligible for refund or replacement. Always double-check your information before submitting.

Our goal is to ensure delivery is smooth, reliable, and stress-free.

📍 Address: 1107 Blueridge Pkwy, Longview, Texas 75605
📞 Phone:
📧 Email: